Applicants in the Emergency Rent Relief Program were being warned Thursday by Los Angeles County officials to check their email after a technical issue prevented some landlords from being notified to complete required portions of the application.
The Department of Consumer and Business Affairs said the problem affected some tenant-initiated applications filed before the deadline, when tenants were first allowed to apply directly.
“DCBA identified a system error in which some tenant-initiated applications submitted before the March 11 deadline did not result in an automatic email notification to their landlord prompting them to complete the landlord portion of the application,” according to an agency statement.
Officials said both tenant and landlord portions must be completed for applications to be reviewed.
To address the issue, affected landlords will be given a new window from April 15 through April 25 to complete their portion, officials said. Notifications with instructions will be sent from the program’s third-party administrator, Neighborly.
Tenants will not need to resubmit their applications, but some may be asked to update or provide missing landlord contact information.
Officials also encouraged tenants to remind landlords to complete the process.
The county said no applications have been denied due to the issue, and those cases remain pending. However, landlords must complete their portion by April 25 for the applications to move forward, according to DCBA.
The issue applies only to tenant-initiated applications in the program’s second round. Landlord-initiated applications and those submitted during the first round, which closed Jan. 23, were not affected.
Applicants seeking assistance can call 877-849-0770 weekdays from 8 a.m. to 5 p.m. or visit https://www.
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