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The Los Angeles Department of Health Services has released its 2024 Annual Report documenting significant achievements in patient care, healthcare innovation, and improved access for vulnerable populations. The report said Los Angeles Health Services (LA Health Services) exceeded quality benchmarks and implemented new programs.
“Trust is at the heart of everything we do, which is why I am so proud to work alongside a team of dedicated professionals who are steadfast in their commitment to delivering high quality and timely care to each and every patient,” said Dr. Christina Ghaly, Director of Los Angeles County Department of Health Services,
The report showcases LA Health Services’ exceptional performance across multiple quality measures, surpassing the 90% percentile for California state benchmarks.
LA General Medical Center received two consecutive ‘A’ grades from Leapfrog Group, a nationally recognized authority on hospital safety, reflecting commitment to maintaining the highest standards of care for every LA County resident through unprecedented improvements in mortality rates, reduced hospital-acquired infections, diagnostic efficiency, and more. Meanwhile, Olive View-UCLA Medical Center was named one of America’s top maternity hospitals by U.S. News & World Report.
Access to timely care improved significantly through new technologies and streamlined processes. The health system achieved industry-leading performances for nearly 600,000 specialty care patients and scheduled at least 90% of surgical cases within recommended time frames.
Patient experience enhancements included new initiatives such as Enhanced Care Management, digital health navigation, and co-located primary and OB care clinics. LA General’s award-winning Safer at Home program now offers concierge-level, virtual home care services for acute care conditions — a model the Singapore Ministry of Health is looking to replicate.
LA Health Services is proud to operate LA County’s top two Level-1 Trauma Centers, a top-level Neo-Natal ICU, a Critical Care Burn Unit, as well as urgent care clinics. In 2024, medical teams responded to 260,905 emergency room visits, 192,502 urgent care visits, and performed 36,295 surgeries.
Beyond clinical care, the health system addressed social determinants of health by serving 193,241 people at food distribution clinics, helping 22,239 individuals find permanent supportive housing, and distributing 413,074 Narcan doses.
To access the full 2024 Annual Report Highlights and Accomplishments, please click here: 2024 Annual Report.
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