Pasadena Federal Credit Union Creates New VP Role to Advance Efficiency and Service

Naomi Mead [Courtesy photo]

Pasadena Federal Credit Union has appointed Naomi Mead as Vice President of Strategic Projects & Process Improvement, a newly established executive role aimed at boosting operational efficiency and enhancing member experience across the organization.

Mead, a seasoned leader with more than three decades of experience in credit unions, financial services, and technology, will oversee enterprise-wide initiatives designed to improve organizational effectiveness and position the credit union for long-term growth.

Her appointment signals Pasadena Federal Credit Union’s commitment to continuous improvement and innovation in service delivery for its more than 25,000 members throughout Pasadena and surrounding communities.

“Naomi’s leadership is exactly what Pasadena Federal Credit Union needs as we continue to strengthen our operational foundation and expand the ways we serve our members,” the credit union said in a statement. “She brings the right balance of strategic vision and practical execution to this critical leadership role.”

Prior to joining Pasadena Federal Credit Union, Mead served as Vice President of Clients and Relationships at Ultracs Corp, where she led U.S. operations and global client partnerships. Her career also includes senior roles at Xpress Data Inc., Wescom Credit Union, Kinecta Federal Credit Union, FSSI, and Samaha & Associates, where she managed system conversions and enterprise process improvements. She holds a Certified Credit Union Executive (CCUE) designation and studied at California State University–Long Beach.

“I am thrilled to be part of an organization that is so deeply rooted in community and member service,” Mead said. “My goal is to create processes that not only drive operational excellence but also empower employees and enrich every member interaction.”

Founded in 1935 and headquartered in Pasadena, the credit union manages $380 million in assets and has been recognized multiple times as the “Best Credit Union” in the San Gabriel Valley. The executive search was conducted in partnership with Humanidei, a people operations firm specializing in inclusive and equitable recruitment for credit unions.

For more information, visit pasadenafcu.org.