Pasadena-based Digital Queue and Appointment Scheduling Software Serves Its 200 Millionth User

QLess, a company in Pasadena that helps businesses streamline and manage their customer interaction functions, said the number of visitors served through their digital queue management system, also called QLess, has surpassed the 200 million mark. 

A statement by QLess said the company experienced a 100-percent growth in the healthcare sector over the past 12 months and continues to gain momentum in government, education, and retail. 

In response to its rapid growth, QLess said it has decided to expand its leadership team and appointed Derek Francis as Chief Revenue Officer to drive customer adoption and market expansion.

“The company is at a pivotal point as we leverage 16 years of customer experience insights, combined with machine learning, to deliver a leap forward in customer satisfaction and operational efficiencies,” James Harvey, QLess CEO, said. “Customer-facing teams are searching for opportunities to improve their operations, eliminate wait times and provide people with the irreplaceable gift of time.” 

Derek Francis is a 20+ year veteran in scaling high-growth enterprise SaaS companies. He will lead all GTM (go to market) functions at QLess, including customer success, sales, and marketing. His experience includes leading the global strategic sales and customer success teams for Contentsquare, a Customer Experience Management company valued at $5 billion.

“Derek is a visionary leader with innovative thinking and the fortitude to drive high growth and scale, while implementing enterprise-grade GTM best practices,” Harvey continued.

In response to his appointment, Francis said the company is committed to raising the bar for better customer service and outcomes. 

“This is an exciting opportunity to leverage my experience at a fast-moving company with an experienced leadership team where a strong commitment to excellence will be essential both now and in the future,” he said. 

QLess, the software, is the industry’s first cloud-based platform with over 15 years of first-party data. The company serves leading brands and establishments in six continents and has well over 100 million users.

For more information, visit www.qless.com.