Pasadena Water and Power Unveils Mobile App for Customers

Pasadena Water and Power has launched a comprehensive mobile application that transforms how residents manage their utility services.

The MyPWP app integrates real-time usage monitoring, bill payment, and service requests into a single platform, supporting the utility’s mission of enhanced customer service and environmental stewardship.

“Pasadena Water and Power is excited to announce the launch of its new mobile application, MyPWP,” Pasadena Water and Power announced in its statement. “The app offers a one-stop solution for managing utility service, making it easier than ever to monitor usage, pay bills, request service, or report a power outage from the convenience of a smartphone.”

To download the MyPWP app, visit the Apple App Store or Google Play Store and search for “Pasadena Water and Power.”

The application combines essential utility management features with conservation tools. Customers can track detailed consumption patterns, process secure payments, receive customized bill payment reminders, and access their complete billing history. The Quick Pay feature allows bill payment without logging into the full customer portal, while real-time alerts keep users informed about outages and service restorations.

The MyPWP app integrates with Pasadena Water and Power’s existing digital ecosystem, complementing the WaterSmart Customer Portal for water usage analytics and the Energy Report Portal for personalized energy conservation tips. This digital integration supports the utility’s Ripple Effect Campaign, focused on building climate resilience and water sustainability.

Beyond basic utility management, the app serves as a comprehensive service platform. Residents can schedule maintenance appointments, request new connections, and report service issues. The system streamlines communication between customers and Pasadena Water and Power, supporting public outreach and education programs while building a more informed community.

The app’s usage monitoring features align with Pasadena’s active water conservation initiatives and the City’s Climate Action Plan. By providing real-time consumption data, Pasadena Water and Power aims to help residents make informed decisions about resource conservation.

Residents can download the MyPWP app through the Apple App Store or Google Play Store by searching for “Pasadena Water and Power.” For additional information, customers can contact Pasadena Water and Power at (626) 744-4005 or visit PWPweb.com.